Terms & Conditions

For farms which registered prior to 31st October 2020:

What your MilkSure or Top Up registration fee did and did not include

The registration fee covered:

  1. The cost of administering the MilkSure and Top Up programmes and for keeping the materials up to date, until November 2020.
  2. The training materials provided, postage and package. The printed pack consisted of an A4 MilkSure Workbook/ Manual and an A5 Vet’s Guide (one of each per farm). For Top Up, the pack consisted of an A4 Top Up booklet and an A5 Vets’ Guide.
  3. The licensing fees paid on your behalf for taking the online tests; there is no limit to the number of personnel from each farm who can take the tests, nor the number of times the test can be taken over a three month period. Persons who pass the initial MilkSure test are eligible for 7 DairyPro points (if registered for Dairy Pro) and may download an individual Certificate of Achievement. Persons who pass the Top Up medicines competency evaluation can download an individual Medicine Competency Certificate. Each certificate type is valid for 12 months from the test date.
  4. Free access to the MilkSure dashboard and resources/ materials on there which can be downloaded for your own use (but not for wider circulation). The access was via your user account, which was created for you. This was also shared with your nominated vet. The account remained active for 3 months from your registration date. There was no limit to the number of times you could access the dashboard and the resources whilst your account remained active.
  5. Administration costs included keeping an up-to-date database of registered and accredited farms until 30th October 2020 and updating the milk processors with their own supplying farms’ MilkSure status, as well as support for the programme and for vets delivering the training until 31st January 2021.

Your registration fee did NOT include:

  1. Fees your vet would usually charge for delivering the training and completing the programme for your farm (i.e. medicines review, risk assessment, management plan and certification).
  2. Costs of additional Workbooks or Top Up booklets.

Refund/ Cancellation Policy

We refunded your payment in full if it was cancelled before the registration had been completed. If the order has been fulfilled, (i.e. we have completed your registration and the pack has been posted to your vet), we would not normally give a refund beyond this period.

Following registration, it was your responsibility to complete the programme, in conjunction with your vet. You had at least three months to do so, and longer with individual permission. There are no refunds for farms which registered but failed to complete the programme, for whatever reason.

From 1st November 2020

From the end of October 2020, it is no longer necessary for farms to individually register for MilkSure or Top Up.

Since 1st December 2020, MilkSure and MilkSure Top Up is available only through MilkSure Registered vets, a list of whom is maintained by BCVA. MilkSure Registered vets are required to pay an annual registration fee to BCVA, and this allows them to deliver the programme for their clients.

Complaints, feedback and comments

MilkSure is an initiative for the UK dairy industry. The MilkSure office works hard on behalf of Dairy UK to satisfy the needs of the various stakeholders, whether that be farmers registering for the programme, vets delivering it, or processors. If you have any reason for complaint or concern, please contact the BCVA MilkSure team by emailing office@cattlevet.co.uk. Your enquiry will usually be dealt with within one working day. Of course good feedback is welcome too!